Hey there! Ever had one of those moments where you just wanted to talk to a real person? We get it. At Footsspark, we’re not just another faceless online store—we’re a small team that genuinely cares about your experience. In fact, our founder still replies to emails personally (though he might take a day or two during busy seasons!).
Honestly, some of our best product ideas came from customer emails. Remember that time someone suggested adding wider sizes? That was all thanks to a message from a customer named Sarah. So don’t hesitate—your feedback could shape our next big move!
Here’s how you can reach us—pick whatever works for you:
Quick tip: If you’re emailing about an order, include your order number—it helps us pull up your details faster. Though honestly, even if you forget, we’ll still figure it out!
We’re working on adding live chat support—because sometimes you just need an answer right away. In the meantime, our email response times are pretty quick (faster than most, if we do say so ourselves).
P.S. We know contacting customer service can sometimes feel like shouting into the void. That’s why we promise—every message gets read by an actual human being. No bots, no canned responses (well, maybe for shipping FAQs).
